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Help Center

Afexmel - Legal Policies

1. Terms of Use

By accessing or using Afexmel, you agree to comply with these Terms of Use. If you do not agree, please discontinue use immediately.

1.1 Eligibility

You must be 18+ and legally allowed to trade or invest in your jurisdiction.

1.2 Account Responsibilities

  • You must provide accurate information.
  • You are responsible for safeguarding your login credentials.
  • Unauthorized use must be reported immediately.

1.3 Fees

Afexmel may charge transaction or service fees. Any changes will be communicated in advance.

1.4 Intellectual Property

All logos, content, and materials belong to Afexmel. Unauthorized redistribution is prohibited.

2. Privacy Policy

2.1 Information We Collect

  • Personal identification info
  • Financial and transactional data
  • Cookies and device information
  • Identity verification documents

2.2 How We Use Your Data

  • To operate and improve the platform
  • To comply with regulatory requirements
  • To detect and prevent fraud
  • To communicate updates and notifications

2.3 Data Protection

We use encryption, secure servers, and strict access controls to protect your data.

3. Refund Policy

Because Afexmel provides digital financial services, all transactions are final and non-refundable.

Refunds may only be issued if:

  • The transaction was duplicated by system error.
  • A technical failure caused incorrect billing.

No refunds will be issued for trading losses, user mistakes, or price fluctuations.

4. Risk Disclosure / Trading Disclaimer

Trading financial assets carries significant risk. You may lose part or all of your capital.

  • Past performance does not guarantee future results.
  • Afexmel does not offer financial or investment advice.
  • Users trade at their own risk.

Afexmel is not responsible for losses resulting from market events, volatility, technical outages, or user decisions.

5. KYC/AML Policy

5.1 Identity Verification (KYC)

Afexmel requires users to provide identity verification documents including:

  • Government-issued ID
  • Proof of address
  • Selfie verification

5.2 Anti-Money Laundering (AML)

We monitor transactions to prevent:

  • Money laundering
  • Terrorist financing
  • Fraudulent activities

5.3 Suspicious Activity

Afexmel may freeze accounts or report activity to authorities if illegal actions are suspected.

6. Cookie Policy

6.1 What Are Cookies?

Cookies are small files stored on your device to improve website functionality.

6.2 How We Use Cookies

  • To remember login sessions
  • To analyze website traffic
  • To store user preferences
  • To improve user experience

6.3 Managing Cookies

You can disable cookies in your browser settings, but some site features may not function properly.

7. Contact Information

If you have any questions about our policies, contact us:

Afexmel
Email: support@afexmel.it